Frequently Asked Questions

At Samsung Finance, we understand that circumstances can change, and you may sometimes find it difficult to keep up with your loan repayments. If you are experiencing financial difficulties, we are here to support you.

How we can help

We want to work with you to get your account back on track in a way that is realistic and sustainable. Depending on your circumstances, we may be able to:

• Help with arrears management — for example, spreading arrears repayments over a few months alongside your normal payments.

• Consider deferring arrears to the end of your loan term.

• Offer tailored payment plans if your loan has become unaffordable or your circumstances have significantly changed.

• Review your situation if you are experiencing financial difficulties or other life events that may impact your ability keep up with your payments such as such as illness, bereavement, or sudden unexpected change in your circumstances

In most cases, we will ask you to complete an affordability assessment (Income & Expenditure form). This allows us to properly understand your financial circumstances and make sure any new repayment plan is fair and affordable for you.

👉 Complete the Samsung Finance Income & Expenditure Form

Independent debt advice

You may also wish to speak to a free, independent, and FCA authorised debt advice organisation. They can give you confidential support and help you understand your options.

Here are some trusted organisations in the UK:

• StepChange Debt Charity
  Website: www.stepchange.org
  Phone: 0800 138 1111

• National Debtline
  Website: www.nationaldebtline.org
  Phone: 0808 808 4000

• Citizens Advice
  Website: www.citizensadvice.org.uk
  Phone: Check your local office here

• MoneyHelper (from the Money and Pensions Service)
  Website: www.moneyhelper.org.uk
  Phone: 0800 138 7777

• Christians Against Poverty (CAP)
  Website: capuk.org
  Phone: 0800 328 0006

All of these services are free, confidential, and available to everyone.

Need our support?

If you are worried about your loan repayments, please reach out to us as soon as possible. The earlier we understand your situation, the more we can do to help.

We are committed to treating all customers fairly and working with you to agree a solution that meets your needs.

At Samsung Finance, we want to make sure that your repayment plan is realistic and affordable for you. Sometimes we may ask you to complete an Income & Expenditure form so we can better understand your financial circumstances.

This helps us treat you fairly, avoid placing you under unnecessary pressure, and agree a repayment plan that works for your situation.

Situations where we may request this form

We may ask you to complete an Income & Expenditure form if:

• You tell us you are experiencing financial difficulties (for example, illness, bereavement, loss of employment, reduced income).

• You ask us to change your contracted repayment terms (such as lowering payments, deferring payments, or paying off arrears).

• You are struggling to meet your current monthly repayments and need our support to set up a new payment plan.

• You are working with a debt management company or another lender who has prepared a budget, and you would like us to take this into account.

• We need to review your account because there are signs that your repayments may not be affordable.

How the information is used

We use the information in your Income & Expenditure form to:

• Understand your household budget and essential commitments.

• Assess what level of repayment is affordable for you.

• Ensure any new repayment arrangement is sustainable and fair.

We will never use this information for any other purpose.

How to complete the form

You can complete our secure form online here:

👉 Complete the Income & Expenditure Form

If you have already completed an Income & Expenditure form recently for another lender, debt management company, or advice agency — and your circumstances have not changed — you can simply upload a copy instead (Click on the link and add as an attachment) 

Need help?

If you are unsure how to complete the form, or would like support, please contact us — our team is here to help.

❓ Frequently Asked Questions

Q: Why do I need to complete this form?
A: It helps us understand your financial situation and agree a repayment plan that is fair and affordable for you.

Q: Will completing the form affect my credit score?
A: No — filling in an Income & Expenditure form will not affect your credit score.

Q: Can I use a form I already completed with another lender or debt advice service?
A: Yes — if your circumstances haven’t changed, you can upload a copy instead of filling in a new one.

Q: What if I can’t provide all the information right now?
A: Complete as much as you can, and we’ll work with you to fill in any gaps.

Q: How will you use my information?
A: Only to assess affordability and agree a repayment arrangement. We will never use it for anything else.