The Samsung Flex Lounge is the online portal for customers with a Samsung Flex loan. It allows you to view your loan details, check upgrade options, and manage your device at the end of your agreement.
Through the Flex Lounge, you can:
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View upgrade options – see if you’re eligible to upgrade to a new device.
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Initiate the Walkaway scheme – return your device if it is in good condition instead of making the final payment.
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Start a return as part of the Samsung Flex Upgrade scheme.
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Check your loan details – including agreement number and payment information.
How do I log in to the Samsung Flex Lounge?
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Visit: Samsung Flex
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Click on “My Flex Account”
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Enter your loan agreement number and last name
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Click “Submit”
If you are unable to log in or need help then call the Samsung Flex team on 0330 7267 467
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The Flex lounge is only available when you become eligible for an upgrade
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The returns option to initiate the walkaway scheme is only available when the returns window is initiated which is after the final standard instalment, prior to the final payment
Flex lounge upgrade options - example only - the options will depend on the device you are upgrading to and vary from customer to customer.
You will be asked to provide some information about the condition of your device - for example
And it is possible that a surcharge may be added if the device does not meet the required criteria - For Example a cracked display
Click 'continue' and follow the instructions to upgrade to the desired device
If you don't want to upgrade then there are two remaining options. You can pay the final instalment or initiate a return and Samsung will pay the final instalment on your Flex loan. This return option is only available during the return window after the final standard instalment has been paid prior to the final payment becoming due.