- We’ll ask you to indicate whether you wish to make your final settlement payment, or have Samsung buy your device and make the final settlement payment on your behalf.
- We’ll contact you via the details you provided when you submitted your loan application.
- You can update your details by sending us a request or by calling us on 0333 00 33 777*, 9 am – 6 pm, Monday to Saturday.
- If you want Samsung to buy your device and make the final settlement payment on your behalf, a third party will contact you in order to have the condition of your device checked.
- If the device is not in good working condition, you may be asked to pay a repair charge.
- Find out about the requirements for device condition here.
- If you’re informed that the device is not in good working condition and a repair charge applies, and so you don’t wish to go ahead, you can have your device returned to you.
If you decide not to sell your device back to Samsung, you’ll still be liable for making the final settlement payment under your Samsung Flex loan.
If you decide to sell your device back to Samsung it needs to be sent back at least 21 days before your Flex agreement ends (the date of the final payment). The device must be in good working condition (Click here for a description of what this means) to be accepted as part of an upgrade or if you want to walkaway.
If your device was damaged and you have insurance, please ensure that you have completed a valid insurance claim in order to pay for any repair fee(s) before your 21 day returns window opens. Alternatively, damaged devices will require a surcharge which can be found in the FAQ section on the Samsung Flex website). If we believe your device is beyond economic repair, you will need to make the final balloon payment.