- We will be happy to discuss any aspect of your loan application or agreement with you however we are unable to answer queries related to your delivery, product queries, warranty, repairs insurance claims or returns these call should be directed to Samsung UK who you can contact on 0333 000 0333
- We have multiple contact channels if you need to discuss any aspect of your finance loan or application. The easiest way is for you to contact us is to simply CLICK HERE and send us a request. You can do this 24/7 and our customer service team will respond to your request in our usual hours of 9am to 6pm Monday to Saturday.
- If you already have an agreement with us, please include your agreement number when you contact us. Your agreement number begins with either D1 or 11.
- Make sure to contact us using the same email address you used for your loan application.
- If any of your personal details have changed since you applied, please enter your original registered details on the form, and provide your updated information in the Description field.
- You can call our Customer Services team on 0333 00 33 777* (for business customers 0333 00 35 100*) 9 am – 6 pm, Monday to Saturday.
- Calls to 03 numbers cost no more than national rate calls to 01 or 02 numbers and count towards any inclusive minutes.
- Contacting any customer service centre can be a frustrating experience, so to save you from waiting during busy periods when all our colleagues are speaking to other customers, we operate our lines as a call-back service. We will ask you to enter the number you would like us to call you back on, and in turn, as soon as an agent becomes available, the call back will happen automatically. The call back will show as coming from 0333 00 33 777 (or if you are a business customer, 0333 00 35 100), and we will call you 3 times at 15-minute intervals, so don't worry if you miss us the first time we call you back.
- We will monitor and record calls made to or by our Customer Services team to comply with our regulatory requirements and for your security. We also use call recordings for quality assurance and training purposes and to improve the services we offer you.
- If you contact the Customer Services team, we ask that you agree to be respectful to our colleagues. If you’re aggressive towards them in any way, we reserve the right to send you a notice indicating that all onward communication in respect of the Credit Agreement will be in writing.
- You can also email us at support@samsungfinance.co.uk or for business customers, businesssupport@samsungfinance.co.uk or simply click here to submit a request directly to us.
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We will be happy to discuss any aspect of your loan application or agreement with you, however, we are unable to answer queries related to your delivery, product queries, warranty, repairs, insurance claims or returns. These calls should be directed to Samsung:
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For online orders, call 0333 000 0333.
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For Samsung Experience stores orders, call 0333 344 1916.
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